Service

GENERAL TERMS & CONDITIONS

Moberly jourdain

In these general terms and conditions and on other places on this website, Moberly Jourdain is a company established under the laws of the Netherlands. Moberly Jourdain‘s head office is situated at Quallijnstraat 1 – 3, 1072 XM Amsterdam, the Netherlands, e-mail address info@moberlyjourdain.nl. Moberly Jourdain is registered at the Dutch Chamber of Commerce, Chapter Amsterdam, under number 68259387, VAT number NL0050053166B01. 

General

On all Moberly Jourdain products the following delivery and payment terms and conditions apply. The terms and conditions are accessible for anyone via the homepage http://moberlyjourdain.nl/. Upon ordering, the buyer confirms that he/she agrees with the delivery and payment terms and conditions of Moberly Jourdain. Moberly Jourdain has the right to amend the delivery and/or payment terms and conditions from time to time. In case the buyer receives a product that the buyer did not order, the buyer must inform Moberly Jourdain as soon as possible. The buyer must take care of the return shipment of such a product after receiving return instructions from Moberly Jourdain and Moberly Jourdain will bear the costs of this shipment and must subsequently take care of the shipment of the correct product to the buyer.

Guaranteed price

Moberly Jourdain is not obliged to fulfil and/or deliver an order placed by the buyer, and Moberly Jourdain is not obliged to compensate the buyer for any losses, in case of an error in the presentation of the product, an error in the wording of the specifications of the product or an error in the advertised price of the product and it should have been clear to the buyer that the error was a typographical error or in case it should have been clear to the buyer that in the circumstances at hand, it would not be reasonable to expect that the product at hand could be available at the presented price level or with the presented specifications.   

All prices shown on our website are including 21% VAT, in accordance with the applicable legislation in the Netherlands. In case an order will be shipped to a delivery address outside the EU, the Dutch VAT will be removed at the checkout. Please note: in case of an order that is shipped to an address outside the EU, the buyer may be subject to import duties and taxes, which are levied when the shipment reaches the specified delivery address. The buyer will be responsible for payment of such import duties and taxes. It should be noted that Moberly Jourdain has no control over these charges and, since these charges are different for different countries, Moberly Jourdain cannot predict their amount. Moberly  Jourdain advises the buyer to contact the local customs office for further information. 

Shipment cost

Moberly Jourdain offers free shipment on all watches.

Safe payment

Moberly Jourdain offers the following safe payment methods:

– Creditcard (MasterCard, VISA, Maestro, Discover, Diners Club, American Express, JCB): during the order process the buyer can fill in his/her credit card number and the expiry date of his/her credit card. The buyer has to make sure that the exact name as written on the credit card is filled in. Subsequently the payment authorisation process will take place and the buyer will be informed whether or not the payment has been approved.
– Paypal: by using Paypal, the buyer can transfer money from his bank account, credit card account, or Paypal account.
– iDEAL: for buyers with a Dutch bank account, it is possible to use iDEAL. iDEAL has been developend in a joint effort by Dutch banks. The iDEAL payment system connects to the most common Online Banking systems and is a trustworthy payment system.

Delivery

Moberly Jourdain will try everything within its capacities to deliver the order within the expected delivery terms at the delivery address. The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the buyer), Moberly Jourdain cannot be held responsible for the (partial) loss of the shipment. In case Moberly Jourdain needs additional information regarding a delivery address, the buyer may be approached by Moberly Jourdain in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

All mentioned delivery tems (shipping days, delivery time in working days, shipment date etc) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms.

In case a product has been delivered at the buyer in damaged or incomplete state, the buyer must inform the Moberly Jourdain (within 24 hours after receiving the order) by email (or through the contact page of the Moberly Jourdain website). Subsequently, Moberly Jourdain will properly deal with the matter at hand; the customer must always inform Moberly Jourdain in the aforementioned situation(s) and wait for the instructions of Moberly Jourdain . A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of Moberly Jourdain, cannot claim the costs he/she made at Moberly Jourdain (nor hold Moberly Jourdain responsible for the return shipment that took place without prior consent of Moberly Jourdain).

In case the order that has been shipped or is being shipped by Moberly Jourdain to the buyer, is missing, went missing, or in case the buyer claims that he/she did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer must fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), Moberly Jourdain will either refund the customer or Moberly Jourdain will try to re-ship the ordered product.

In case a shipment 14 days after the shipment date still has not been delivered at the delivery address of the buyer (or the pick up point), the buyer has the obligation to inform the Moberly Jourdain  by email within 14 days (so: ultimately 28 days after the shipment date).

Liability

Although Moberly Jourdain tries to meet the estimated delivery targets, Moberly Jourdain cannot be held liable for any delays in the delivery of an order.

Trail period, revocation & import cost

Unless stated otherwise, the buyer has the right to revoke the agreement and to return his/her order during a period of 14 days after receiving the order, without stating a reason (please note the abovementioned exception: in case a product is damaged or incomplete, the buyer has the obligation to inform the Moberly Jourdain by email and to await further instructions). The buyer also has the right to inform Moberly Jourdain, within 14 days after receiving his/her order, of his decision to return his order without the obligation to state a reason (exception: in case of an incomplete or damaged product, see above); the buyer then must return his/her order within 14 days after having informed Moberly Jourdain.

The return address for returns within the trial period is:

Moberly Jourdain

Quallijnstraat 1 – 3

1072 XM, Amsterdam

The Netherlands

In case the buyer wishes to use his/her right to revoke the agreement and to return his/her order, the buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. During the trial period the buyer must carefully handle the product and keep the original undamaged packaging. The buyer shall return the ordered product to Moberly Jourdain together with all the accessories (if any) and, insofar possible, in the original state and packaging, in accordance with the return instructions of Moberly Jourdain (as described on the packing slip). The buyer is responsible for the return shipment of his/her order and bears all the risks related to the return shipment. Moberly Jourdain advises the buyer to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example in case no valid signature can be shown by the carrier), the buyer then has the option to hold the carrier liable. The buyer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The buyer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.

The shipment costs for a return shipment within the trial period and the shipment costs for a return shipment for a warranty request or repair request (for defects occuring after the buyer has used the product), are borne by the buyer. In case of a revocation by the buyer within the trial period, Moberly Jourdain will credit the buyer within 14 days after receiving the return shipment (no credit applies for costs of the return shipment). Any credit due as a result of a returned product, will be credited to the account that the buyer used to pay the original order.

In case the buyer wishes to use his/her right to revoke the agreement and to cancel his/her order, while the shipment of the buyer’s order has already left the Moberly Jourdain warehouse (which usually on work days will occur right after the buyer places his/her order) –  even if the shipment has not yet arrived at the buyer’s shipment address of choice – the costs of returning the shipment to the Moberly Jourdain warehouse are borne by the buyer. In case any import taxes, duties or customs (administrative) costs are due, because the shipment has been imported into the buyer’s shipment country of choice (a process that in most cases cannot be stopped, once the shipment is on its way to the buyer’s shipment country of choice), these costs are borne by the buyer. Upon crediting the buyer, Moberly Jourdain will discount the import taxes, duties and/or custom (administrative) costs as far as these were charged to Moberly Jourdain (as the sender of the parcel) upon crediting the buyer.

Warranty and repair

The Moberly Jourdain warranty policy is automatically in effect upon purchase by the buyer. The two year warranty on a Moberly Jourdain watch guarantees the buyer that the product meets the standards of usability, reliability and durability.

The warranty does not apply in case of:
– damages as a result of improper usage such as scratching, bouncing, falling;
– inattention;
– intentional damage; or
– normal wear and tear or aging of the used materials; or
– neglected care.

The warranty on a watch relates to the movement and not to other parts such as the glass or the strap. Wear traces visible on the strap of a watch, must be considered as normal effects of usage. The effects of transpiration on the strap differ from one person to another, due to the differences in acidity.

Warranty does no longer apply to a Moberly Jourdain watch in case a third party performed repair works or other works on the Moberly Jourdain watch, without written permission by Moberly Jourdain.

In case of questions regarding returns and warranty, the buyer can always contact Moberly Jourdain via moberlyjourdain.nl/index.php/contact/.

Personal data & privacy

Moberly Jourdain complies with the privacy regulations, as recorded in the “Wet Bescherming Persoonsgegevens” (the “Dutch Personal Data Protection Act”). 

Moberly Jourdain will store the data entered by the buyer in a file. The data will be used for the purpose of fulfilling the buyer’s order and will be stored as long as is necessary in order to deal with possible issues regarding the fulfilment of the order. Moberly Jourdain guarantees that all personal data will be handled with care. The buyer’s personal data will not be shared with any third party, except for purposes of fulfilling the order or for repair purposes. Moberly Jourdain is allowed to use the buyer’s data to advertise products to the buyer.

PRIVACY POLICY

Personal data & privacy

Moberly Jourdain complies with the privacy regulations, as recorded in the Wet Bescherming Persoonsgegevens (the Dutch Personal Data Protection Act). 

Moberly Jourdain will store the data entered by the buyer in a file. The data will be used for the purpose of fulfilling the buyer’s order and will be stored as long as is necessary in order to deal with possible issues regarding the fulfilment of the order. Moberly Jourdain guarantees that all personal data will be handled with care. The buyer’s personal data will not be shared with any third party, except for purposes of fulfilling the order or for repair purposes. Moberly Jourdain is allowed to use the buyer’s data to advertise products to the buyer.

SHIPPING POLICY

Order receiving
For orders shipped to the Netherlands, Belgium and Germany, an expected delivery time of 1-2 business days applies. For orders shipped to France, an expected delivery time of 3-5 business days applies. For other EU countries, an expected delivery time of 3-6 business days applies. For other international (non-EU) orders, an expected delivery time of 5-8 business days applies. 
 
The delivery time depends on the country, as well as the location. An order that is shipped to a rural location may take longer than an order that is shipped to New York City (which is close to a UPS airport hub). The expected delivery time in business days, as mentioned in the advertisement of the product, differs per shipping country. In the tracking info, that you receive as soon as the parcel will leave the Moberly Jourdain warehouse, an indicated delivery time is shown.
Status of order

As soon as your order is shipped, you will receive an email with the track and trace data. The expected delivery time, as shown in the advertisement, is mentioned in ‘working days’, which means that weekends and national holidays should not be taken into account.

Shipment cost

Moberly Jourdain offers free shipment on all watches to consumers, to the countries that can be selected as delivery countries on the website (almost all countries are possible).

Shipment countries

Moberly Jourdain offers free world wide shipping on all watches to consumers. In case you do not manage to place an order to your preferred delivery address, please contact us at moberlyjourdain.nl/index.php/contact/

Shipment pickup *

No, that is unfortunately not possible. We do not keep any stock at our offices and the warehouse of our fulfilment partner is not accessible to customers.

RETOUR POLICY

Return cost & responsability
The buyer bears the costs of returning his/her order. The buyer is responsible for preparing and shipping the return shipment. For a return within the trial period, no prior contact with Moberly Jourdain is needed. Moberly Jourdain strongly advises any buyer who wants to return his/her order to choose a secured shipment method. Return shipments take place at the risk of the buyer.
Return address

The return address for returns within the trial period is:

 

Moberly Jourdain
Quallijnstraat 1 – 3
1072 XM, Amsterdam
The Netherlands

 

Please note that in case of a broken or damaged product, a different return address may apply. The buyer should not ship back a broken or damaged product without prior contact with Moberly Jourdain (who may provide return instructions).

 

In case of a product that is damaged or broken upon receipt, the Moberly Jourdain must be contacted by the buyer by email within 24 hours.
Trail period
Unless stated otherwise, the buyer has the right to revoke the agreement and to return his/her order during a period of 14 days after receiving the order, without stating a reason (please note the abovementioned exception: in case a product is damaged or incomplete, the buyer has the obligation to inform the Moberly Jourdain customer care team by email and to await further instructions). The buyer also has the right to inform Moberly Jourdain, within 14 days after receiving his/her order, of his/her decision to return his order without the obligation to state a reason (exception: in case of an incomplete or damaged product, see above); the buyer then must return his/her order within 14 days after having informed Moberly Jourdain.

In case the buyer wishes to use his/her right to revoke the agreement and to return his/her order, the buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. During the trial period the buyer must carefully handle the product and keep the original undamaged packing. The buyer shall return the ordered product to Moberly Jourdain together with all the accessories (if any) and, insofar possible, in the original state and packing, in accordance with the return instructions of Moberly Jourdain (as described on the packing slip). The buyer is responsible for the return shipment of his/her order and bears all the risks for the return shipment. Moberly Jourdain advises the buyer to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example in case no signature can be shown by the carrier), the buyer then has the option to hold the carrier liable. The buyer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The buyer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.

The shipment costs for a return shipment within the trial period and the shipment costs for a return shipment for a warranty request or repair request (for defects occuring after the buyer has used the product), are borne by the buyer. In case of a revocation by the buyer within the trial period,

The buyer has the possibilty (but not the obligation) to use the Revocation Form, the buyer can open the form here.

Refund

Moberly Jourdain will credit the buyer within 14 days after receiving the return shipment. Any credit due as a result of a return shipment, will be credited to the account that the buyer used to pay the original order.

Warranty and repair

The Moberly Jourdain warranty policy is automatically in effect upon purchase by the buyer. The two year warranty on a Moberly Jourdain watch guarantees the buyer that the product meets the standards of usabilty, reliability and durability.

The warranty does not apply:
– damages as a result of improper usage such as scratching, bouncing, falling;
– in case of inattention;
– intentional damage; or
– neglected care.

The warranty on a watch relates to the movement and not to other parts such as the glass or the strap. Wear traces visible on the strap of a watch, must be considered as normal effects of usage. The effects of transpiration on the strap differ from one person to another, due to the differences between acidity.

Moberly Jourdain watches are 3 ATM Water Resistant: this means that the watch is protected against minor splashes of water, Moberly Jourdainadvises against wearing the watch during activities during which the watch can be exposed to more than minor splashes, such as rinsing of the hands or doing dishes. 3 ATM water resistant Moberly Jourdain watches cannot be worn during showering, swimming or diving.

Warranty does no longer apply to a Moberly Jourdain watch in case a third party performed repair works or other works on the Moberly Jourdain watch, without written permission by Moberly Jourdain.

In case of questions regarding returns and warranty, the buyer can always contact the Moberly Jourdain customer care team via moberlyjourdain.nl/index.php/contact/